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AI Fuelling Customer Experience Strategies of World’s Top Brands

AI Fuelling Customer Experience Strategies of World’s Top Brands

A global survey of more than 550 senior executives across 30 countries and territories reports that 91% of ‘iconic’ companies will deploy artificial intelligence (AI) solutions to increase customer satisfaction, compared to 42% of companies in their fields overall. The new report from MIT Technology Review is sponsored by Genesys, known as Getting to Iconic, […]

October 17, 2017 | By | Reply More
Budget 2018 Wishlist: All Eyes on the ICT Sector

Budget 2018 Wishlist: All Eyes on the ICT Sector

In view of the upcoming Budget 2018, the National ICT Association of Malaysia (PIKOM) proposes several recommendations to the Malaysian government for inclusion in the budgetary plans for the coming year. These recommendations are focused on providing a needed boost for the digital economy, which comprise of a wide range of sub-sectors including ICT hardware, […]

October 17, 2017 | By | Reply More
Hong Leong Assurance Honours Top Performers at Annual Awards

Hong Leong Assurance Honours Top Performers at Annual Awards

Hong Leong Assurance (HLA) recognises its high achieving agents at the Annual Awards Presentation 2017 convention recently held at the Genting International Convention Centre. HLA broke company records this year with a total gross premium of RM 3 billion during the previous Financial Year of 2016/2017. In the same period, it won the Most Valuable Brand […]

October 17, 2017 | By | Reply More
Transform, Or Perish

Transform, Or Perish

Knowing the unknown: Taking the mystery out of IT transformation By KT Ong, Country Manager, Malaysia, Dell EMC In the last few years, we’ve been constantly reminded about the risks of falling into obscurity if we don’t take the full advantage of what the digital era has to offer. Even though digital transformation increasingly appears […]

October 17, 2017 | By | Reply More
MAN Service Brings The Workshop To Customers

MAN Service Brings The Workshop To Customers

MAN Truck and Bus (MAN) will be bringing mobile service workshops to the customers’ doorstep instead of having them bring their vehicles to the standard workshops for service and maintenance. Thayalan Subramaniam, Head of After Sales, MAN Truck and Bus (M) Sdn Bhd with MAN’s customers: Chong Zheng Wei, Managing Director of CCL Timber (M) […]

October 17, 2017 | By | Reply More
Hear the Money

Hear the Money

Businesses in Malaysia can now take advantage of sound media platform to increase revenue opportunities and enhance customer engagement. A collaboration between MusixMusix, a business-focused music streaming platform, with sound media technology company VAV Apps Sdn Bhd (VAV), this unique solution offers a new approach to advertising and promotion while opening up more possibilities for […]

October 16, 2017 | By | Reply More
Get a Custom Fit Through Your Phone

Get a Custom Fit Through Your Phone

You can now dress to the nines with just a few clicks on your mobile. Custlr is Malaysia’s first custom-fitting mobile app, aimed to digitise the traditional way garment sizes are measured using advanced fitting algorithm technology. The result is custom clothing that matches customers’ body measurements with a high level of accuracy and precision in […]

October 16, 2017 | By | Reply More
Strange Beasts and Where to Find Them

Strange Beasts and Where to Find Them

The word Kaijū (怪獣, kaijū) derives from the Japanese term known as “strange beast”, which talks about the popular Japanese film genre that brought us the likes of Godzilla. When speaking with owner, Edwin Yau, who has a breath of experience being a Japanese masterchef cum restauranteur in Malaysia, he talks about his love for […]

October 16, 2017 | By | Reply More
Edging Closer to the 30% Club

Edging Closer to the 30% Club

Malaysia aims to achieve 30% women representation on public listed corporate boards by 2020. The 30% Club Malaysia Chapter recently hosted a roundtable engagement on 10th October at the Securities Commission with invited Chairmen and board directors.  The roundtable was the third such engagement in 2017 and it was chaired by 30% Club Advisory Co Chair Datuk […]

October 16, 2017 | By | Reply More
Kantar TNS’s Study Shows Malaysians Are Sceptical on What They See on Social Media

Kantar TNS’s Study Shows Malaysians Are Sceptical on What They See on Social Media

According to Kantar TNS’s latest Connected Life research, brands struggle to connect with Malaysians via online channels, despite high levels of connectivity. The research consist of 70,000 people across 56 countries and 104 in-depth interviews, in order to explore consumer trust in brands in relation to four themes: technology, content, data and eCommerce. Findings also […]

October 16, 2017 | By | Reply More