18th Annual Asian Shared Services & Outsourcing Week

July 28, 2015 | By | Reply More
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Date: 17 – 19 November 2015
Venue: MAX Atria @ Singapore Expo, Singapore

URL: http://www.ssweekasia.com/
10% Discount Promo Code: ISG_SMEMag

Asian Shared Services & Outsourcing Week remains Asia’s premiere conference dedicated to the shared services and outsourcing history. Gathering over 500+ practitioners, GBS leaders, analysts and industry experts, we provide the ideal platform for meaningful benchmarking, networking and learning.

Talent pools are tightening, arbitrage options are altering and the size of the opportunity is growing for everyone involved. That’s why you can’t afford to miss the 18th Annual Asian Shared Services & Outsourcing Week on 17-19 November 2015 in Singapore, where the above pressing issues and innovative solutions will be discussed.

Highlighted case studies include:

  • SSON Awards winner UC Berkeley will share the secrets on building world class shared services focused on awesome customer service
  • Juniper will showcase how the process excellence team delivered a YOY 10% improvement
  • Regus will demonstrate how its global services centre leverages 800 staff to serve 120 entities and 3,000 business centres globally
  • Japanese Tobacco International will bring a case study on its journey of GBS with 400 FTE supporting 26,000 global staff and achieving a 15% increase in customer satisfaction
  • Standard Chartered Bank will present on how they optimised talent management with over 20,000 staff
  • EMC will reveal the key to driving a culture of innovation and leveraging robotics process automation (RPA) to achieve the next level of process efficiency

“Asia is going through a massive change and is emerging as a global leader in its own right. SSON provided a fantastic window to witness some of the seismic changes that are shaping up the region.” ~ Anirvan Sen, Managing Director – Asia, Middle-East & Africa, Chazey Partners

For more information please email enquiry@ssonetwork.com or call +65 6722 9388.

#get 10% discount using promo code: ISG_SMEMag

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Category: Events

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